Refund and Returns Policy

Customer Purchase Policy (Honey Cabaret Merchant Service)

Our goal at Honey Cabaret is to make the experience of purchasing tickets efficient and straightforward. This Purchase Policy has been adopted to ensure your understanding of the process to purchase tickets on HoneyCabaret.co.uk and incorporates our terms of use by this reference.

1. Who You Are Buying From

2. Event Information

3. Ticket Sales Process

4. Currency

5. Order Confirmation

6. Dispatch of Tickets

7. Booking Protection

8. Exchanges and Refunds

9. Cancelled and Postponed Events

10. Donations and Gift Aid

11. Unlawful Resale of Tickets

12. Terms and Conditions of the Event Organiser

13. Queries and Complaints

14. Your Privacy

15. Disclaimer

16. Limitation on Liability

17. Copyright

1. WHO YOU ARE BUYING FROM

Honey Cabaret provides the software system and transactional infrastructure for which tickets are available for purchase online by you, the Customer.

A range of payment options may be offered in order for the collection of payments to be facilitated, this may change at any time.

2. EVENT INFORMATION

All details of Events including, but not limited to, performance times, venue, ticket prices and seat availability are entered onto the Honey Cabaret website by the Event Organiser. The accuracy of all such information is at all times the responsibility of the Event Organiser.

3. TICKET SALES PROCESS

You can search the Honey Cabaret site by event name, location and/or date to navigate to the specific event in which you are interested. You may then specify:

a) the venue section or price category in which they wish to buy seats;

b) the quantity of seats they wish to buy;

c) where relevant, the position of those seats.

The site will then display the payment due for the seats specified which will include any booking fees or delivery fees (if applicable). You will then be asked to select your preferred method of Payment and having entered and submitted credit or debit card details, the Honey Cabaret system will charge the card issuer the appropriate amount. On completion of the transaction, the chosen seats will be registered in your name and you will be sent confirmation of booking via email.

We recommend that when using the site you ensure that you are only using one browser window. Using multiple browser windows could result in you losing your ticket selection, duplicate charges or timer expiration. When making payment, you must not use the “back” button on your browser as this may cause you to lose your ticket selection or result in a duplicate booking.

4. CURRENCY

Payment for tickets sold through Honey Cabaret are in British Pounds.

5. ORDER CONFIRMATION

Order confirmation will take the form of an e-mail to the designated e-mail address specified by you. Tickets will be sent to the e-mail addresses specified for each ticket holder. Your ticket will contain a QR code and reference number which is your proof of purchase. Honey Cabaret will have a list of ticket holders on the door in the event of a computer system malfunction. We recommend that you bring proof of your ticket booking name when attending the show for this eventuality.

If you do not receive a confirmation number (in the form of a confirmation page or email) after submitting payment information, it is your responsibility to confirm with our Customer Service Department whether or not the order has been completed, as only you may be aware of any problems that may occur during the purchase process. Honey Cabaret will not be responsible for losses (monetary or otherwise) if you assume that an order was not placed because you failed to receive confirmation.

Any ticket-holder unable to present confirmation of purchase in the form of a print out of the email (or web page equivalent) and valid identification indicating they are the individual named on the confirmation may not be admitted to the event, and will not receive a refund.

6. DISPATCH OF TICKETS

Tickets can be issued in three different formats:

• Etickets (emailed to you immediately following the successful purchase of tickets and that you will need to print and present at the venue);

• Tickets by text (a unique booking reference and barcode will be sent to your mobile phone which must be presented at the venue);

• Traditional tickets / wristbands (sent to you by post (time permitting) prior to the event). Honey Cabaret will endeavour to dispatch your tickets within 72 hours of your booking. If your tickets have not arrived within 5 working days of the booking, please contact us.

It is the purchaser’s responsibility to ensure that correct ticket delivery information is provided (email address, mobile number or postal address) as incorrect information will result in tickets not being successfully delivered. Honey Cabaret will not be held liable for ticket refunds, ticket exchanges or any other costs arising as a result of incorrect information provided by the customer.

If tickets are not received immediately following completion of the booking (etickets or mobile tickets) or within five working days (postal tickets) the purchaser must contact Honey Cabaret prior to the event to enable us to update the contact information and re-send tickets. Additional charges may apply to re-send postal tickets.

Charges may apply to the dispatch of some tickets (mobile phone and standard post). Charges will be listed through the purchasing process. Ticket delivery fees are non-refundable.

7. BOOKING PROTECTION

Honey Cabaret does not currently offer booking protection through our system

8. EXCHANGES AND REFUNDS

Before placing a booking, carefully review your event and ticket selection. Once purchased tickets cannot be exchanged or refunded unless the Event is cancelled, moved to another date, or if details of the Event are significantly changed after a booking is placed (significant changes being a change of headline act (concerts only), venue or show time).

If you believe that your ticket is lost or stolen you must contact Honey Cabaret directly who may, at their discretion, agree to issue you with a new ticket.

Booking fees whether originally presented as a separate item or included within the stated face value of the ticket are non-refundable unless an event is cancelled or significantly changes (please see point 9).

9. CANCELLED AND POSTPONED EVENTS

It is the responsibility of the Event Organiser to notify you if an event is postponed or cancelled. Honey Cabaret has the ability to send an email to all ticket-holders. It is the ticket-holders responsibility to ensure that a correct email address is provided to receive event update messages.

It is your responsibility to check whether the Event is going ahead at the scheduled date, time and venue, and Honey Cabaret cannot guarantee that they will inform you of any changes to the event date, time or venue. You must notify Honey Cabaret of an event cancellation no later than the Monday following the event date.

Honey Cabaret will under no circumstances be responsible for any remedy for inconvenience, consequential expenses incurred or any other loss or damages resulting from the cancellation or postponement of any Event.

Event Cancellation

If an Event is cancelled by the Event Organiser (i.e. a cancellation due to circumstances beyond the Event Organiser’s control), Honey Cabaret will refund the purchase price of your tickets and any booking fees. Ticket delivery, refund protection and telephone service fees are non-refundable.

Event Postponed or Change of Venue

If an Event is moved from its advertised venue and / or the date is changed, tickets already purchased may remain valid should you wish to attend the revised Event. If not, Honey Cabaret will refund the purchase price of your tickets and any booking fees. Ticket delivery fees and Telephone Service fees are non-refundable. You must contact Honey Cabaret as soon as possible and no later than one working day prior to the revised event date to request a refund. After this cut-off time, Honey Cabaret is unable to offer refunds and requests.

Significant Change to Event Line-up

Should the headline artist (concerts only) not appear or if the line up or content is substantially changed from that advertised at the time of purchase, then Honey Cabaret will on request refund the purchase price of your tickets and any booking fees. Ticket delivery fees and Telephone Service fees are non-refundable. You must contact us as soon as possible and no later than one working day prior to the event date to request a refund. After this cut-off time, Honey Cabaret is unable to offer refunds.

Event Specific Refund and Exchange Terms and Conditions

Should the Event Organiser have event specific terms and conditions, these will be stated during the booking process.

 For any discretionary refunds (outside of event cancellation/postponement/significant change to event line-up as stated above) or exchange requests, please contact the Event Organiser who may be able to assist you, subject to their own discretionary refund or exchange policy. Any such refunds will be less the booking fee.

10. DONATIONS AND GIFT AID

Some Events will provide an option to make a financial donation as part of the booking process. You are under no obligation to make a donation. Should you add a donation to your booking, Honey Cabaret will forward your donation to the charity minus any required fees.

If a donation request is stated to be valid for Gift Aid, you confirm that you are a UK taxpayer in accordance with the requirements of the Gift Aid Scheme. If you choose to make a Gift Aid donation, your personal information may be used by the relevant Event Organiser so they can reclaim your Gift Aid amount.

Should an event be cancelled and you booked via Honey Cabaret, the donation will be refunded back to your card. Honey Cabaret is not an accounting, taxation or financial adviser, and you should not rely on information given on the Website to determine the accounting, tax or financial consequences of making a donation to charity. We strongly recommend that you consult your own adviser(s) about any accounting, taxation or financial consequences that may affect you or refer to the HMRC website www.gov.uk/donating-to-charity/gift-aid

If you choose to make a Gift Aid donation, your personal information may be used by the relevant Event Organiser so they can reclaim your Gift Aid amount.

11. UNLAWFUL RESALE OF TICKETS

The unlawful resale (or attempted unlawful resale) of a ticket is grounds for seizure or cancellation of that ticket without refund or other compensation.

12. TERMS AND CONDITIONS OF THE EVENT ORGANISER

This ticket is issued subject to the terms and conditions of the Event Organiser. If applicable, the details of an Event Organiser’s terms and conditions will be available through the purchasing process or at the venue box office. Breach of any of these terms and conditions or any unacceptable behaviour likely to cause damage, nuisance or injury shall entitle the Event Organiser to eject you from the venue.

It is your responsibility to comply with any age restrictions which apply to the event or the venue where the event is being held.

13. QUERIES AND COMPLAINTS

Any disputes or complaints regarding an event or ticketing should be directed to the Event Organiser, Honey Cabaret. You can contact Honey Cabaret via the Honey Cabaret website. If your complaint is due to an event cancellation, change of date, change of venue or change of named headline act (concerts only) please refer to Section 9 above. If you have a query or complaint regarding Honey Cabaret, please send your comments by email to [email protected] where we will try to resolve your query or instigate our complaints procedure on your behalf.

As an online trader, pursuant to European legislation, you may use the following link to the European Commission’s Online Dispute Resolution platform here, where you can access further information about online dispute resolution.

14. YOUR PRIVACY

We believe that the privacy of all our Users is important, but we place particular emphasis on the privacy of our ticket buying Customers. Please refer to our Privacy Policy for full details.

15. DISCLAIMER

The site and its content are delivered on an “as-is” and “as-available” basis. Honey Cabaret disclaims all warranties, express or implied, including also any implied warranties of merchantability and fitness for a particular purpose.

Honey Cabaret does not promise that the site will be error-free, uninterrupted, or that it will provide specific results from use of the site or any content, search or link on it.

Honey Cabaret cannot ensure that files you download from the site will be free of viruses or contamination or destructive features.

Honey Cabaret will not be liable for any damages of any kind arising from the use of this site, including without limitation, direct, indirect, incidental and punitive and consequential damage. Honey Cabaret makes no guarantee of any specific result from use of this site or use of the Honey Cabaret service.

16. LIMITATION OF LIABILITY

Whilst we endeavour to ensure that the website is fully operational at all times, on those occasions when there are interruptions to service due to essential maintenance, system upgrades, internet service interruptions or any other factors beyond our control, Honey Cabaret will not be liable for any indirect, consequential, exemplary, incidental, special or punitive damages, or for lost profits, revenues or business opportunities, even if Honey Cabaret has been advised of the possibility of such damages.

Honey Cabaret shall not have any further liability beyond the face value of the ticket purchased plus the booking fee. Honey Cabaret shall not be liable for any loss of enjoyment or wasted expenditure. Personal arrangements including travel, subsistence and accommodation relating to the Event which have been arranged by you are at your own risk.

Honey Cabaret disclaims any and all liability for the acts, omissions and conduct of any third party users, Honey Cabaret users, advertisers and / or sponsors on the site, in connection with the Honey Cabaret service or otherwise related to your use of the site and /or the Honey Cabaret service. Honey Cabaret is not responsible for the products, services, actions or failure to act of any venue, performer, promoter or other third party in connection with or reference on the site.

Notwithstanding the foregoing, nothing in the Agreement shall be taken to limit or exclude any liability which Honey Cabaret may have for (i) death or personal injury arising from Honey Cabaret negligence; (ii) fraudulent misrepresentation; or (iii) any liability that cannot be excluded or restricted by law.

17. TRADEMARKS